Updated 30 October 2026
Shipping and delivery
What to expect when you order merch.
Production and delivery
Donkeyman Records merch is generally produced to order through Printful. Production time and shipping time are separate. Fulfilment location, stock and destination can affect timing, and items may arrive in separate parcels. We do not promise a fixed arrival date unless the team confirms it in writing before purchase. Ask us before ordering for a deadline.
Shipping charges
The shipping charge is shown in checkout before payment. Delivery is available only where checkout accepts your address. Any delivery estimate is an estimate, not a guaranteed date. Contact us before ordering internationally if you need information about possible import duties or local charges.
Address and tracking
Check the recipient name, address and postcode carefully. Contact the team immediately about corrections; changes may not be possible after production or dispatch. Tracking is added to your account when available. Contact us if tracking stalls, a parcel is missing or the delivered item is damaged. We will investigate with the fulfilment provider and carrier.
Problems with your delivery
Do not return an item to the studio or a fulfilment address without contacting us for instructions. We handle delivery complaints and applicable remedies directly with you. Carrier delays or Printful processes do not remove your Australian Consumer Law rights. Read the refunds policy for faulty, incorrect or damaged items.